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1. State Your Business
Know what you are selling and to whom and state it in one
complete sentence. You have less than twenty seconds to engage
a customer after an introduction. You need to communicate what
you do in a short, concise, and compelling manner catching their
interest and giving you time to expand their understanding.
2. Sell to Your Best Customer
Before marketing any of your products or services, find out who
really is the direct customer, or one who will benefit the most
from purchasing what you're selling. To help you define the
demographics of your customer, complete the following steps:
? Brainstorm who are the best users by coming up with a list of
twenty groups of users.
? Telephone or send each of these groups a questionnaire to
find out how they will use your services or products.
? Try to identify the underlying reason a customer will make
the purchase.
? Pare down your list of users to those who have the most
interest in your products or service. These steps should allow
you to target your marketing efforts to your best customers.
3. Become an Expert
Television and radio programs, especially local shows, are
looking for programming, as are many business organizations.
Become an expert who is available and agree to appear without
charge. Become such an interesting guest that the word begins
to spread about your speaking abilities. Schedule at least one
appearance monthly. Be sure to bring a sign up sheet to allow
you to follow up with written materials after your presentation.
4. Get Your Business Mentioned in the Media
Develop both a press kit containing interesting and pertinent
information about you and your business and a media list (A
list of all newspapers, radio, TV, and publications in your
community) of those sources that communicate with and reflect
the demographics of the group you believe will buy your products
or services. Write a press release about upcoming events or news
happening in your business and distribute the release to the
contacts on your list.
5. Get listed in Catalogs
If you have a product that is unique, one great free source of
sales is multiple listings in a variety of mail order catalogs.
The catalog of catalogs, 1- 800-331-8355, is a good place to
begin your search.
6. Advertise in Newsletters
Many associations publish newsletters, which they mail directly
to their members at their cost. These newsletters may target
individuals or groups that you really want to reach. Often they
sell ads at minimal rates. Research the best newsletters for you
in the most recent edition of Newsletters in Print at your local
library. Identify the newsletters you want to reach and send a
press release, flier or advertisement to their membership.
7. Network Network Network !
Networking is more than just going to special business events to
specifically market your business. Networking is a way of life.
Every day, everywhere, every person you meet socially,
professionally, or athletically is part of your network. Rather
than looking for an opportunity to sell your services look for
an opportunity to be a resource for other people at the
networking event. This is how you build relationships and show
people the value of the services you offer. Remain open to going
to new places and meeting new people, you never know where the
next contact will lead.
8. Ask for Referrals
Your best source of clients is not from a cold call, but from a
satisfied customer. Always ask for two referrals with every sale
you make. If you're in a service business, have a meeting over
lunch with your client to discuss the outcome of your project.
Offer a discount or special bonus on your customer's next order,
if they agree to recommend five people who would be interested
in your products and who they think would like to receive a copy
of your catalog or brochure. Always follow up immediately on
those recommendations.
9. Make it Easy to Be a Customer or Client
Life is complicated! Information is excessive, choices are
numerous and time is at a premium. Limit the amount of
information you distribute as well as the choices you promote.
Provide access to yourself and your business in the most
efficient and "customer friendly" manner possible by providing
phone, fax, email, and web site contact information. Use
easy-to-order, easy-guarantee, easy-to-pay processes.
10. Attitude is Everything
Treat people with respect! Be consistent. Be credible. Be nice.
Service will not be forgotten when your customer buys again. 1. State Your Business
Know what you are selling and to whom and state it in one
complete sentence. You have less than twenty seconds to engage
a customer after an introduction. You need to communicate what
you do in a short, concise, and compelling manner catching their
interest and giving you time to expand their understanding. 2. Sell to Your Best Customer
Before marketing any of your products or services, find out who
really is the direct customer, or one who will benefit the most
from purchasing what you're selling. To help you define the
demographics of your customer, complete the following steps: ? Brainstorm who are the best users by coming up with a list of
twenty groups of users. ? Telephone or send each of these groups a questionnaire to
find out how they will use your services or products.
? Try to identify the underlying reason a customer will make
the purchase.
? Pare down your list of users to those who have the most
interest in your products or service. These steps should allow
you to target your marketing efforts to your best customers. 3. Become an Expert
Television and radio programs, especially local shows, are
looking for programming, as are many business organizations.
Become an expert who is available and agree to appear without
charge. Become such an interesting guest that the word begins
to spread about your speaking abilities. Schedule at least one
appearance monthly. Be sure to bring a sign up sheet to allow
you to follow up with written materials after your presentation. 4. Get Your Business Mentioned in the Media
Develop both a press kit containing interesting and pertinent
information about you and your business and a media list (A
list of all newspapers, radio, TV, and publications in your
community) of those sources that communicate with and reflect
the demographics of the group you believe will buy your products
or services. Write a press release about upcoming events or news
happening in your business and distribute the release to the
contacts on your list. 5. Get listed in Catalogs
If you have a product that is unique, one great free source of
sales is multiple listings in a variety of mail order catalogs.
The catalog of catalogs, 1- 800-331-8355, is a good place to
begin your search. 6. Advertise in Newsletters
Many associations publish newsletters, which they mail directly
to their members at their cost. These newsletters may target
individuals or groups that you really want to reach. Often they
sell ads at minimal rates. Research the best newsletters for you
in the most recent edition of Newsletters in Print at your local
library. Identify the newsletters you want to reach and send a
press release, flier or advertisement to their membership. 7. Network Network Network !
Networking is more than just going to special business events to
specifically market your business. Networking is a way of life.
Every day, everywhere, every person you meet socially,
professionally, or athletically is part of your network. Rather
than looking for an opportunity to sell your services look for
an opportunity to be a resource for other people at the
networking event. This is how you build relationships and show
people the value of the services you offer. Remain open to going
to new places and meeting new people, you never know where the
next contact will lead. 8. Ask for Referrals
Your best source of clients is not from a cold call, but from a
satisfied customer. Always ask for two referrals with every sale
you make. If you're in a service business, have a meeting over
lunch with your client to discuss the outcome of your project.
Offer a discount or special bonus on your customer's next order,
if they agree to recommend five people who would be interested
in your products and who they think would like to receive a copy
of your catalog or brochure. Always follow up immediately on
those recommendations. 9. Make it Easy to Be a Customer or Client
Life is complicated! Information is excessive, choices are
numerous and time is at a premium. Limit the amount of
information you distribute as well as the choices you promote.
Provide access to yourself and your business in the most
efficient and "customer friendly" manner possible by providing
phone, fax, email, and web site contact information. Use
easy-to-order, easy-guarantee, easy-to-pay processes. 10. Attitude is Everything
Treat people with respect! Be consistent. Be credible. Be nice.
Service will not be forgotten when your customer buys again.
(c) BZ Riger-Hull. www.in-spiros.com For valuable free articles,
assessments, & practical success tools
mailto:A1@smartautoresponder.com Certified as a Success Coach,
"Four Agreements" Facilitator, and Tele-Course leader We help
you communicate powerfully, reduce stress, Strategically Attract
success, and increase your financial well-being.
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